We guarantee that our premium loose leaf teas will leave our Tea House in perfect condition. If any of our products do not meet your expectations, please review the options below for the best solution. Please note that we must be contacted within 30 days of the order delivery date for a return request to be considered. For assistance, please reach out to info@theteahouseonlosrios.com
We are a small business, at this time we can not be responsible for the return shipping costs of any preference-based return and only online store credit will be issued. All online store credit can be applied during checkout on our website.
Sale adjustments in the form of store credit will only be granted for orders placed 48 hours prior to a promotion. ( we don’t run sales )
Loose leaf teas
If you purchased a tea and find that you do not enjoy the blend, please contact info@theteahouseonlosrios.com for a one-time store credit ( or better yet, gift it to a friend ). Credit will be in the amount of the item, excluding shipping charges. Credit only, refunds will not be issued at this time.
All approved returns for credit can be shipped to the below address:
The Tea House on Los Rios
31731 Los Rios Street
San Juan Capistrano CA 92675
Please contact info@theteahouseonlosrios.com if you have any questions.
Please note: We do not offer returns or exchanges on clearance page items. If needed, we are happy to offer store credit though!
Warranties
To Initiate a Warranty, please send an email to info@theteahouseonlosrios.com
We take great pride in the quality of each of our products. Our products are warranted to be free from defects in workmanship and materials for a period of one (1) year from the date of purchase. Coverage is valid for the original purchaser with the original order number or another proof of purchase.
We offer virtual warranty inspection on all our products by sending an email with photos to info@theteahouseonlosrios.com. The warranty policy covers the product only in the case of manufacture defect. It does not cover products damaged due to normal wear and tear, negligence, improper care, natural breaking or fading of colors and materials over time and/or exposure.
We may request the defective product for further inspection. Once received and inspected, a replacement of the same or "like" item will be shipped.
You will be contacted once the inspection is completed and informed on what action will be taken.
